Work Experience
May 2008 – Present General Manager, Guangxi Branch of XXX Express (Group) Co., Ltd
making preparations for the set-up of Guangxi Branch of Shun Feng Express;
being responsible for all-round management and administration including performance appraisals;
designing and implementing appropriate enterprise strategies and market development strategies;
promoting team-building and cultivating talents through training;
establishing good relations with local authorities and maintaining a harmonious external environment of the enterprise
Aug 2007 – May 2008 Deputy General Manager, XXX Express (Group) Co., Ltd
assisting GM to work out local annual budget and development plans and looking after the day-to-day administration;
doing monthly business analysis and making suggestions on improvement;
being mainly responsible for human resource management and customer service management including maintaining good relations with VIP clients and attracting new clients;
dealing with emergencies in the area and maintaining the normal business operations
Sep 2005 – Jul 2007 General Manager, Nanning XXX Communication Network Company Limited
establishing a modern management system and a highly effective business process to shorten the service time and improve customer satisfaction;
integrating business resources and identifying key businesses to save costs and increase profits;
setting up a performance-based appraisal system to improve service quality and staff’s commitment;
establishing positive communication channels with network operators to improve cash flow
Mar 2003 – Sep 2005 Supervisor of VIP Clients Centre, XXX Branch of China Unicom
being responsible for broadband Internet access, video conference and Internet value-added services;
negotiating business with local government and finance, insurance and hospitality sectors;
working out plans for new projects and monitoring progress;
introducing, managing and assessing channel agencies;
building and maintaining good relations with clients;
Mar 2002 – Nov 2002 Sales Engineer, XXX Technological Development Company Limited
being responsible for product and system sales;
providing maintenance and training for clients
Jul 1996 - Feb 2002 Naval Officer (Captain) and Vietnamese Translator
providing written Vietnamese translation and interpretation;
analyzing and compiling documents
Education
Apr 1997 – Dec 1999 Undertook Diploma in English Language and Literature at Guangdong University of Foreign Studies,(Part-time study)
Aug 1992 – Jul 1996 Undertook BA degree in Vietnamese Language and Literature at People’s Liberation Army University of Foreign Language, Luoyang
Training
May 2008 – Nov 2009 Attended the EDP (Executive Development Programs) course and obtained EDP certificate at Xiamen University
Oct 2009 Attended the in-house training course on media management and dealing with government affairs
Nov 2008 Attended the in-house training course on how to act as an excellent spokesperson
Apr – May 2004 Attended the training course on team building and management at Huawei Co., Shenzhen
Jan 2004 Obtained Video Network qualification of China Unicom
Jul 2001 – Apr 2002 Obtained MCSE (Microsoft Certified Systems Engineer) and MCDBA (Microsoft Certified Database Administrator) certificates
Skills
Language and Communication Skills
Proven ability to translate business documents from English into Chinese and vice versa
Fluent oral interpretation skills (Chinese, English and Vietnamese in any combination)
Good understanding of Cantonese
High level of interpersonal skills
Marketing Research
In-depth knowledge of marketing research methods and data collection techniques
Proficient computer-based data analytical skills
Proven ability to produce oral and written business reports for a range of audiences
IT Skills
Solid knowledge and application of: Microsoft Office (MS Word, Excel, Power point, etc.), Photoshop
Up-to-date knowledge and practices of e-commerce (B2B & B2C)
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